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Warranty, Shipping & Returns

Warranty

Photonic Torch

  • The photonic torch has a life long warranty for any manufacturer fault.

All Red Light Therapy Wraps/Pads/Batteries

  • These products come with a one year warranty for any manufacturer fault from date of purchase.

To claim a warranty:

  • Notify us immediately of the issue and we will advise you on the returns procedure.
  • The return postal fees are not included in the warranty and must be paid for by the claimant.
  • Any product returned under warranty will be fully assessed by our engineers for manufacture fault.
  • Warranty will not be granted for any product not used in the recommended way.
  • Warranty will not be granted if the product is deemed to have sustained damage during regular use.

Shipping

  • To return your product, you should mail your product to the address listed above.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.

Return policy

  • If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, a credit to the full value of the product purchased less $10% restocking/processing fee will be applied to your account.  No refund on postage will be given.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact via our Contact Page.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.

If you need to exchange it for the same item, contact us via our Contact page and send your item to:

260 De haer Road
Wandi, 6167
Perth
Western Australia